All Systems Operational

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Welcome to the CallPotential status page

Uptime over the past 90 days. View historical uptime.
API Operational
Core Application Operational
Call Center Operational
Support Operational
LiveChat Chat widget Operational
LiveChat Agent apps Operational
SendGrid SMTP Operational
Twilio TaskRouter Operational
Twilio SMS Operational
Twilio SIP Interface Operational
Twilio Client Web Operational
Twilio PSTN Operational
AWS ec2-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS s3-us-west-2 Operational
AWS route53 Operational
AWS lambda-us-west-2 Operational
AWS elb-us-west-2 Operational
AWS elasticsearch-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS dynamodb-us-west-2 Operational
Twilio PHONE NUMBERS Operational
Twilio Conference Operational
Twilio Sync Operational
Twilio REST API Operational
Twilio ELASTIC SIP TRUNKING Operational
Twilio Conversations Operational
AWS route53 Operational
AWS apigateway-us-west-2 Operational
AWS elasticsearch-us-west-2 Operational
AWS kinesis-us-west-2 Operational
AWS quicksight-us-west-2 Operational
V2 API Operational
90 days ago
100.0 % uptime
Today
V2 Core Application Operational
90 days ago
100.0 % uptime
Today
V2 Call Center Operational
90 days ago
99.93 % uptime
Today
Twilio Event Streams Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
CallPotential Up Time
Fetching
Past Incidents
May 20, 2024

No incidents reported today.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024
Support Desk Closed
Completed - The scheduled maintenance has been completed.
May 15, 10:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 09:00 CDT
Scheduled - The CallPotential Support Team will be offline between 9 and 10:30 AM CST Wednesday, May 15th for a company wide meeting. We will resume normal coverage thereafter and reply to any requests that came in while we were unavailable. Thank you for your understanding.
May 15, 08:28 CDT
May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
Prior days reporting data unavailable
Resolved - All data has been loaded and is showing in the system reporting
May 10, 11:43 CDT
Identified - We have determined the issue with the nightly data load and are currently in the process of getting all data reloaded. We will update here once it has been completed.
May 10, 09:54 CDT
Investigating - We are aware that yesterday's data is not currently available within reporting, are looking into why it did not properly sync and trying to get that reloaded as soon as possible. We will update here once we have an ETA.
May 10, 08:09 CDT
May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024
Reporting Update
Resolved - This incident has been resolved.
May 6, 09:59 CDT
Update - Below is the list of reports we are working to get completed and published this week.

Employee Usage

These are the current reports which are now available.

Ad Performance
Agent Transaction Summary
Call Center - Call Detail
Call Center History
Call Center Performance
Call Tracking - Call Detail
Call Tracking Order By
Cancellation Reasons
Collection Summary
Competitors
DM Snapshot
Employee Grad Summary
Lead and Call Trends
Lead Summary
Location Grade Summary
Missed Calls
Move-In Rentals
Peer/Self Eval Summary
Rate Adjustment Audit

We will be updating this notification as the final reports go live.
May 2, 13:05 CDT
Update - Below is the list of reports we are working to get completed and published this week.

Employee Usage
Peer/Self Eval Summary

These are the current reports which are now available.

Ad Performance
Agent Transaction Summary
Call Center - Call Detail
Call Center History
Call Center Performance
Call Tracking - Call Detail
Call Tracking Order By
Cancellation Reasons
Collection Summary
Competitors
DM Snapshot
Employee Grad Summary
Lead and Call Trends
Lead Summary
Location Grade Summary
Missed Calls
Move-In Rentals
Rate Adjustment Audit

We will be updating this notification as the final reports go live.
Apr 30, 09:44 CDT
Update - Below is the list of reports we are working to get completed and published this week.

Employee Usage
Lead and Call Trends
Peer/Self Eval Summary

These are the current reports which are now available.

Ad Performance
Agent Transaction Summary
Call Center - Call Detail
Call Center History
Call Center Performance
Call Tracking - Call Detail
Call Tracking Order By
Cancellation Reasons
Collection Summary
Competitors
DM Snapshot
Employee Grad Summary
Lead Summary
Location Grade Summary
Missed Calls
Move-In Rentals
Rate Adjustment Audit

We will be updating this notification as the final reports go live.
Apr 24, 13:27 CDT
Identified - Below is the list of reports we are working to get completed and published this week.

Call Center History
Lead and Call Trends
DM Snapshot
Employee Usage
Peer/Self Eval Summary

These are the current reports which are now available.

Lead Summary
Lead Detail
Move-in Rentals
Call Tracking: Call Detail
Collection Summary
Employee Grade Summary
Location Grade Summary
Missed Call
Call Tracking: Order by Report
Call Center: Call Detail
Ad Performance

We will be updating this notification as the final reports go live.
Apr 22, 09:00 CDT
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