Our fix is complete and the SMS delivery issue affecting receipts and e-sign links has been fully resolved. All SMS functionality is restored, and the email workaround is no longer required.
Posted Oct 01, 2026 - 11:52 EDT
Update
We've identified the cause of the SMS delivery failures affecting receipts and e-sign links after move-in. Our team is actively developing a fix and plans to deploy it on Thursday, October 1st.
Workaround: Email delivery remains fully functional. Please continue sending receipts and e-sign links via email while we complete the fix.
Posted Sep 29, 2026 - 11:33 EDT
Identified
We've identified the cause of the SMS delivery failures affecting receipts and e-sign links after move-in. Our team is actively developing a fix.
Workaround: Email delivery remains fully functional. Please continue sending receipts and e-sign links via email while we complete the fix.
Posted Sep 28, 2026 - 10:15 EDT
Investigating
We're aware that some CRM customers are currently unable to send move-in receipts and e-sign links via SMS. We understand this affects your ability to complete move-ins efficiently, and our team is investigating the root cause now.
As a workaround, we recommend using email to send receipts and e-sign links until this is resolved.
Thank you for your patience. We'll post an update when we have more information.
Posted Sep 25, 2026 - 14:40 EDT
This incident affected: Storable CRM (Storable CRM V2).