Call Center Performance Issue

Incident Report for Storable CRM

Resolved

This issue has been resolved.
Posted Apr 30, 2025 - 10:24 CDT

Update

We have deployed caching improvements, and continue to monitor call center performance. We apologize for the inconvenience and will continue to provide updates until this issue has been resolved.
Posted Apr 29, 2025 - 08:38 CDT

Monitoring

While we continue to investigate the cause of the issue, our team has identified several improvements that are expected to increase app performance and help address the current latency issues. We are working to get those deployed as soon as possible.
Posted Apr 28, 2025 - 14:17 CDT

Investigating

We're aware of an issue impacting Call Center performance. Some clients are experiencing delays with the dashboard loading and call connectivity. We are investigating and will provide updates as we learn more. Thank you for being so patient as we work toward resolving this issue.
Posted Apr 28, 2025 - 10:53 CDT
This incident affected: Storable CRM (Storable CRM V2) and Contact Center (Contact Center V2).